Report Monitoring application lets user easily run a variety of reports , both standard and custom, covering everything from an overview of ACD_DN to the status of a particular ACD_DN Queue and agent activities.

These reports are so easy to generate that a manager who is unfamiliar with the actual operation of the system can easily create and run a report

RMAPP features

Complete Database Support

	Data Stored for a long time, permitting access to historical data.
	A single consolidated interface to data, making decision support queries easier to write

MIS Report Solution

Get a clear picture of the specific tasks each agent performs
Gives you the data you need to assess your operation
A clear understanding of call center traffic activity
Identify call traffic for period, shift, daily, weekly, monthly and yearly time periods
Get summarized info for ACD group specified

Report Wizard Solution

The wizard asks you detailed questions about the fields, layout, and format you want and creates a report based on your answers.