 Support
Services
 Our
Team
Pieco
Infotech's team is committed to providing superior customer
service with advanced technologies to manage and distribute
powerful secure tracking solutions to the most demanding clientele,
with accessibility from anywhere. Pieco Infotech's management
and technical staff have deep roots in the product customization
and support industry: they understand the possibilities of technology
in the industry, and they know how to listen. Utilizing the
unique insights of product management, test, engineering, and
support professionals, Pieco Infotech has given software solutions
for the product development and support professional, that forever
changes the way that these specialists work.
A growing company, Pieco Infotech is projected to deliver
many prestigious implementations in this fiscal year. Pieco
Infotech's number one priority and passion continues to be customer
focus.
We
are committed to assisting our customers by implementing solutions
that will position them for success in today's competitive
business environment.
Pieco
Infotech and Oracle Support Services
Pieco
Infotech and Oracle support services : You cannot afford database
or applications downtime, but you need a cost-effective alternative
to using expensive staff.
Pieco
Infotech's support services provide the reliability, availability
and performance of your systems - allowing you to focus on
your core business and compete in the market place.
Our
consultants are experienced managers who really understand
your business needs. Our Consultants are Oracle Certified
Professionals (OCPs) with strong technical skills. They are
widely experienced in supporting a variety of databases and
applications, giving you access to a pool of shared knowledge
and expertise far greater than any in-house support activity.
You
don't have to train staff or hire expensive contractors when
in house DBAs or support staff are sick or on holiday. The
services of specialized resources are always available and
up-to-date with the latest technology.
Bolt-In
Application Development
As
a design consideration we are proponents of leveraging incremental
software projects with existing ERP investments. Several years
ago the term "bolt-on" was coined to describe custom
applications that were developed to work in conjunction with
ERP applications. At Pieco Infotech this concept has evolved
into an approach where the integration between the custom application
and ERP system is even tighter. We prefer a new term to describe
this approach for designing and building applications - "BOLT-IN".
Beginning with the end in mind, your application will be customized
and built to work transparently with your existing Oracle Applications
suite.
Custom
Reporting
When
the standard Oracle Applications' reports do not satisfy your
business requirements we can modify existing Oracle Applications'
reports or create custom reports that are tailored to meet
your business needs. The reports are created using the same
tool set and architecture that the Standard Oracle Applications
Reports use so they can be seamlessly integrated.
Oracle
Applications Customisation
If
the standard Oracle Applications do not meet your needs, we
can modify existing screens to better suit your business processes.
The decision to modify the Oracle Applications' screens is
one that should not be taken lightly. We have the experience
to assist you in determining if this is the most prudent method
of achieving your needs. We have a proven approach that will
minimize the impact of installing patches and upgrades.
Oracle
Applications Configuration
The
Oracle ERP Applications are extremely flexible and can be
setup in an exponential number of ways. Many setup decisions
are irreversible. We can assist you in determining which configuration
combination will best suit your long-term needs. We have extensive
knowledge of the setup possibilities and ramifications of
setup decisions.
Custom
Software Development
Pieco
Infotech combines proven methodologies to provide software
that is tailored to your business. System processing can be
streamlined to accurately fit you business processes. This
allows your employees to use the system as a tool to perform
their jobs better and not just a mechanism to record transactions.
Application
Integration
Integrating
non-Oracle systems with the Oracle ERP Applications is not
a task for the faint of heart. It takes a very detailed understanding
of the inner-workings of the Oracle ERP Applications as well
as the technical savvy to make it work seamlessly. Pieco Infotech's
consultants have the experience and know-how to make it work
for you.
Data
Conversions
Whether it is converting historical transaction data or master
tables, Pieco Infotech's consultants can migrate your legacy
system data into any of the Oracle ERP Applications quickly
and correctly.
Online
DBA support
We
offer the services ensuring high availability of the database
at an optimum cost compared to the international service standards.
We also ensure the security standards while maintaining your
databases. With the remote DBA services you get experts to
work with you and with remote DBA support, managers can be
assured that their databases are getting the best possible
care.
 |
·
Remote DBA Support Services VNC |
|
·
Installation and Configuration of Oracle software on a
variety of platforms |
|
·
Oracle Versions 7.X through 8i ( 8.1.6 ) |
|
·
Database tuning and administration |
|
·
Schema object maintenance |
|
·
Tablespace management |
|
·
Resource utilization analysis |
|
·
Database availability monitoring ( 24x7x52 ) |
|
·
Performance monitoring and tuning |
|
·
Database reorganization |
|
·
Backup and recovery implementations |
|
·
Analysis of implemented backup strategy |
|
·
Implementation of custom backup strategies |
|
·
Ongoing Backup and Recovery testing |
|
·
Daily backup validation via monitoring |
|
·
Oracle Financials, Manufacturing and Inventory Administration
/ Installation |
|
·
Data Migration Implementation |
|
·
One Hour Install |
|
·
Custom Development of Forms and Reports for Oracle Application |
|
·
Oracle Applications Release 11.0.3 |
|
